Shipping Policy

T&C Mercantile ships Monday through Friday, excluding holidays.  All orders are processed within 3-5 business days unless longer lead times are specified on product’s description.  Please expect delays during sales or holidays.

Once your item has shipped, you’ll receive a tracking number to follow the package.  Orders with multiple items may have more than one tracking number with varying arrival dates.

Delivery delays can occasionally occur based on weather/holidays etc.

Where do we ship to?

T&C Mercantile ships across the United States. Some exceptions may apply.

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COVID Delays

We continue to experience longer than usual shipping times for products.  ETA stock dates are more fluid than ever due to the global manufacturing, shipping and supply chain disruptions. We will continuously update you on delays to the best of our ability during this time. We ask for your patience and understanding as we strive to seek and provide information as it becomes available to us.

Shipping

All in-stock items are shipped from our Red Bank warehouse.  Some products are shipped directly from the distribution center to you.  This will be noted in the products description. You’ll be contacted within 48hrs of placing your order with an approximate timeframe.  This is based on stock availability, distribution, and shipping.

Shipping fees are calculated and displayed at checkout based on total order weight. Some oversize pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted within 48hrs with a quote for approval.

Typically, items are shipped via Courier (UPSP, UPS, or Fedex).

Carrier delivery arrangements are made for select oversized items.  Any items subject to special shipping terms and cost will be noted in the item’s description.  You will be contacted within 48 hours of placing the order with additional details on shipping costs, timeframe, and carrier terms.

Delays

Delays in shipment or delivery can be caused due to holidays, busy seasons, weather or various other reasons. These delays are out of our control and can push the delivery window past the ETA or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible!

Stock

We do our best to feature in stock items, but at this time are unable to guarantee stock availability. If you purchase an item that is out of stock, we will contact you with an estimated restock date. If the date isn’t to your liking, we will reimburse you 100% and/or suggest a similar in stock item. Please contact us for stock inventory and specific lead times prior to placing your order if needed.

Local Red Bank Pick-up

We offer free local pick up from our Red Bank shop for in stock items.  We will contact you when your order is ready and pick up should be made within 7 days of being notified. Storage fees may apply if a product is warehoused for an extended amount of time.

Sales Tax

Sales Tax will be charged based on individual state tax laws.

We do not ship to P.O. boxes.

International Shipping

If you live outside of our typical shipping area and see something you must have for your home, please contact us for a quote or to coordinate delivery to your freight forwarder. T&C Mercantile is not responsible for any transit damages incurred with the use of a Freight Forwarding company.  You will be responsible for paying any import duties, brokerage fees, duties, and tariffs, if applicable.