Return Policy

We take great care to curate products that we hope you will love.  All the products are carefully sourced from around the world and share our appreciation for functional beauty.  Should you be unhappy with your purchase in anyway, please review the details below. Returns may be made in our Shop or by mail.

ALL RETURNS MUST BE INITIATED WITHIN 14 DAYS AND RECIEVED WITHIN 30 DAYS OF THE DELIVERY DATE.

Please note that returned items must be in new condition. We cannot accept returns on final sale items or special-order items.  We encourage you to read any product description carefully, this will specify any return restrictions or special-order item.  Sorry, we cannot accept returns due to normal wear and tear. Prior purchases are not eligible for price adjustments.

All items must be unused and in new condition with any tags still attached. Returns that are damaged, soiled or altered may not be accepted and refused for return. It is up to the discretion of T&C Mercantile to determine if the item is acceptable for refund. If the item is not accepted for return, it will be shipped back to the customer at the customer’s expense. If the item is not damaged, the customer is responsible for return shipping.

Once the item is returned to our store, your refund will be processed.

Hardware

All hardware is non-returnable, unless defected. If a return is necessary due to damage, your order must be returned within 30 days of delivery. We highly recommend ordering one piece of hardware as a sample before placing an order for your entire space. If a return is necessary due to damage, your order must be returned within 30 days of delivery.

Canceling Your Order

Please contact us within 24hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back if we are unable to reroute the item during transit. 

Please Note: All Custom and Special-Order items are not eligible for cancellation after 48hrs. 

Returning Your Item

In order to return, contact us via email at contact@tandcmercantile.com or complete our Contact form.  Include your order number and details on the item(s) you would like to return.

If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on it’s condition. If the item is considered unsalvageable, we may not be able to provide any refund. 

Do not ship items back to our store without pre-approval, as we will need to review and determine the appropriate return method. 

Refund Policy

All shipping and delivery charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be hold responsible for lost or damaged products. All accepted returns will be will be refunded in the original form of payment. Refunds will be issued once all items have been received and inspected, please allow 7 days for your return to be processed.

Any returns will be credited back to the payment method originally used for the purchase, unless a store credit is requested. You will be refunded the cost of the merchandise being returned. This does not include the cost of shipping.

Exchange

In order to exchange, item must be returned and then reordered.